West Loop Athletic Club

Josie Koznarek a month ago

BE WARNED: CANCELATION POLICY REQUIRES TWO MONTHS OF ADDITIONAL PAYMENTS. I signed up for West Loop Athletic Club membership after reading their page CLAIMING they offered small group training classes. I was recovering from a hip flexor injury and wanted to continue healing in a constructive manner. WAC membership called me immediately and rushed me through the membership process before connecting me with their on-site personal trainers. After making my first monthly payment of $89 (it would have been more expensive if there hadn't been a deal waiving a $135 application fee), I spoke with a personal trainer who informed me that ONLY HYROX CLASSES ARE AVAILABLE for small group training at WAC at this time. We both agreed Hyrox was a bad fit for my goal of healing slowly, and I was quite annoyed by this bait-and-switch of what was advertised vs what was available. I emailed membership less than two weeks after signing up requesting my money back, and they told me TWO MONTHS OF NONREFUNDABLE PAYMENTS ARE REQUIRED WHEN YOU SIGN UP FOR MEMBERSHIP. I would warn anyone who wished to become a member at WAC that there are no take-backsies at the hands of the membership team.

Aisha Ali 2 months ago

I have been a CAC member since 2015 I have consistently had an excellent experience across every gym. I’m currently at WAC and I’m so impressed by the front desk staff. They are professional, helpful, friendly and seem to be having a great time working there. They go above and beyond for me and my guests, especially a young man who typically works evenings. Management is doing a great job. Keep it up!

Anonymous 3 months ago

Gym equipment good, staff kind, relatively clean, the only thing that is bringing this down is the manager. He is so incredibly rude and should not be managing a gym. He bullies his workers and ignores constant complaints about certain creeps in the gym. He should be fired. Besides that nice gym

Edwina Gibbs 5 months ago

🔥 I fell in love with this club from the first training session! 💪 The trainers give you energy, and the classes are a breeze. I've already seen progress: I'm running faster and performing exercises better. If you're looking for a place to improve yourself, this is the place for you! 💯 Don't miss out on the opportunity! 😍

Leslie Forbes Edited 2 years ago

I have been a member here for over ten years and I have slowly seen this place go from good to awful. First it was the demise of kids club, now it’s the limited hours and overcrowding. If you are going at peak times it’s near impossible to navigate. Since the pandemic the hours never returned to normal and the classes didn’t either. If anyone is reading this it needs to be turned back to 5am opening and stay open a couple hours later, especially on the weekends. I sent a message to someone in aquatics about an issue I was having and never even received a response which lets me know how valuable I am as a member. The only reason I am giving this an extra star instead of the one it takes to write this is for the front desk staff who are just lovely people. Jen, Jojo, Jackson, Canon and anyone else who mans the front desk is in desperate need of a well deserved raise as are the cleaning staff. Everything else about this gym makes me wish harder that the equinox hotel that was supposed be built actually came to fruition and that there were better options that were walkable. Overall: seek an alternative if possible and if this is your best option try to come at off peak times. *Cutting